FAQ
1. How long does it take to deliver my order?
Delivery time depends on your shipping address and the shipping method you choose. We do our best to ship all orders within 24-48 hours of order confirmation.
2. What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard, American Express),PayPal, Sezzle and Apple Pay
3. What is your return and refund policy?
We provide a 30-day guarantee of satisfaction for all our products. If, for anyreason, you are not content with your purchase, you have the option to return it for a complete refund or exchange. To learn more, please visit our Return and Refund Policy page.
4. How do I know what scrub size to order?
We recommend that you refer to our sizing guide to determine which medicalgarment size is best for you. If you have any questions, please do not hesitate to contact us.
5. Can you customize my scrubs?
Coming soon!
6. Can I cancel my order?
To cancel your order before it is dispatched, please contact us through email. However, if your order has already been shipped, we ask that you start the return process for a refund. Our priority is to provide exceptional customer service, so feel free to reach out with any cancellation-related inquiries.
7. Do you offer discounts for bulk purchases?
Yes, we do offer discounts for bulk purchases. Please contact us for moreinformation by email.
8. How can I contact you if I have more questions?
You can contact us using the contact form on our website or by sending us an email at help@purplekoala.ca
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.